Case Study - Grievance
Dan had worked for the Company for over 4 years, he started as an administrator and had progressed to a Team Leader position. Dan was always a happy-go-lucky person with a can do attitude, however more recently had become quieter, only doing the bare minimum and being generally negative and argumentative towards management. Dan’s Manager was getting frustrated with his change of behaviour and rather than having a quiet word to explore what may be causing this, the Manager one day snapped at Dan ‘What’s your problem’? Dan stormed off home, saying he can’t continue to work like this. Dan’s Manager was furious and was preparing to deal with this through the disciplinary procedure as an unauthorised absence. That same evening, Dan sent a Director...
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This case study shows how poor communication can lead to misunderstands, which can escalate to formal grievances.
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